Política de reembolso

REFUND & RETURN POLICY

Last updated: May 2026

At ALYNE, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

RETURN PERIOD

Customers have the right to request a return within 14 days of receiving their order.

To be eligible for a return, items must:

• Be unused and unworn.
• Be in their original condition.
• Be returned in their original packaging.
• Include all accessories and components received with the order.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned:

• Earrings that have been worn.
• Items showing signs of use, damage, or alteration caused by the customer.
• Gift cards and promotional items.

RETURN PROCESS

To initiate a return, please contact us at:

info@alynejewelry.com

Please include:

• Your order number.
• The reason for the return.
• Photographs if the item is damaged or incorrect.

Our team will provide instructions for completing the return.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless:

• The wrong item was received.
• The item arrived damaged.
• The item arrived defective.

In these cases, ALYNE will cover the return shipping costs where applicable.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:

info@alynejewelry.com

Include clear photographs showing the issue so we can assess the situation and provide a solution as quickly as possible.

REFUNDS

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

LATE OR MISSING REFUNDS

If you have not received your refund after the expected timeframe:

• Check your bank account again.
• Contact your credit card provider.
• Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at:

info@alynejewelry.com

ORDER CANCELLATIONS

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

CONTACT

For any questions regarding returns or refunds, please contact:

info@alynejewelry.com

Thank you for shopping with ALYNE.